The Beauty Boxes and the global beauty products are made fresh and ship directly from the US.
The Book Subscription Boxes ship locally from within India
Boxes Shipping Only:
Both our Beauty Boxes and Book Boxes ship free to India!
Our Beauty Boxes are shipped using our special concierge service (included in the price of the boxes) which will cover Express Shipping to India as well as any customs, duties and taxes (without any phone call hassles!).
Beauty Retail Products Shipping Only:
Free Express Shipping for all retail orders of over INR 25,000. This tier will cover customs, taxes & duties!
We offer Free Economy Shipping for all retail orders above INR 12,000. The customer will be responsible for customs, taxes & duties in Economy Shipping.
For orders below INR 12,000, a flat rate of INR 1500 will be charged for Economy Shipping. The customer will be responsible for customs, taxes & duties.
You can combine Beauty Box and Beauty Retail products into one order and your entire order will ship free with Express Shipping covering customs, duties and taxes!
Billing of Book Subscription Boxes
When you purchase a subscription you will be billed immediately. Automatic renewal occurs every two months until you cancel. Rebilling happens on 15th of the preceding month.Â
The subscriptions are open till 26th of the month and the boxes are shipped out in the first week of the subscription month. The last day to cancel or switch the subscription is 14th of the preceding month.
Let’s try this with an example of the July box.Â
When you subscribe you will be billed immediately. You will then be rebilled on 15th June for the next box (July box) after the cutoff date (June 14th). So you have until June 14th to decide if you want to keep the July book box or cancel. Any cancelations after 14th will be effective from the next box onwards, in this example it will be September Box.
To avoid confusion, we ask that you wait to cancel the next box till after you receive your current box. There will be plenty of time, between when you receive a box and the next cut off date, to cancel.
Cancellations
You can cancel your book subscription anytime– no questions asked (ok- maybe we will ask you a few questions as feedback). However, you don’t have to email us or talk to us on the phone to cancel.
Simply go to ‘My Subscriptions’ and click on cancel. If you have already been billed, then the cancel will apply to the next cycle of boxes. Please be sure to cancel by the 14th of the month before the box ships so that you are not charged for that box. This applies from your second box on, since for your first box you will be billed immediately.
We do hope you love our boxes enough that you won’t feel like canceling. But we want you to know that you can if you want to or need to.
Due to the nature of the beauty boxes and beauty retail products we are unable to cancel the order if your order has already been shipped out from the warehouse.
Returns
If you receive any defective products please contact us through email customercare@theboxwalla.in and we will be happy to take care of you. Due to the nature of book subscriptions boxes and beauty boxes, we cannot accept returns and process refunds if you don’t like a particular product. We also reveal the products in the Beauty Box in advance, so you can determine if the products and the ingredients are the right fit for your skin.
For retail products (non-beauty box), we cannot accept returns and process refunds if you don’t like a particular product. If you have any questions about products, feel free to reach out to us at contact@theboxwalla.in before you purchase, to help you determine if the product is the right fit for you.